Joyà by Cirque du Soleil Hotels

Iberostar Waves Paraíso Beach - All Inclusive | Resort in Joyà by Cirque du Soleil

8.3 (140 Reviews) Breakfast Free on site parking 2 swimming pools 7 restaurants Spa Balcony
an aerial view of a beach with umbrellas and the ocean at Iberostar Waves Paraíso Beach - All Inclusive in Puerto Morelos
a bedroom with a large bed with a ceiling fan at Iberostar Waves Paraíso Beach - All Inclusive in Puerto Morelos a bathroom with a sink and a mirror at Iberostar Waves Paraíso Beach - All Inclusive in Puerto Morelos a swimming pool at the resort at Iberostar Waves Paraíso Beach - All Inclusive in Puerto Morelos a living room with a couch and a table at Iberostar Waves Paraíso Beach - All Inclusive in Puerto Morelos

Resort for 4 Guests in Joyà by Cirque du Soleil

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Carretera Chetumal - Puerto Juarez km 309, 77710 Puerto Morelos, Mexico

Amenities

  • Restaurant
  • Breakfast in the room
  • Bar
  • Kid-friendly buffet
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Elevator

Facility Overview

Internet

  • Internet

General

  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Elevator
  • Hair/Beauty salon
  • Non-smoking rooms

Outdoors

  • Outdoor furniture
  • Beachfront
  • Private beach area
  • Garden

Activities

  • Beach
  • Nightclub/DJ
  • Entertainment staff
  • Diving
  • Golf course (within 2 miles)

Wellness

  • Pool 1 – outdoor
  • Pool 2 – outdoor (kids)
  • Locker rooms
  • Fitness
  • Full-body massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Body treatments
  • Facial treatments
  • Beauty services
  • Beach chairs/Loungers

Food & Drink

  • Breakfast in the room
  • Bar
  • Restaurant

Front Desk Services

  • Lockers
  • Concierge
  • ATM on site
  • Currency exchange
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping

Family

  • Kids' club
  • Family rooms
  • Babysitting/Child services
  • Kid-friendly buffet
  • Kids' pool
  • Ping-pong
  • Pool table
  • Tennis court

Business Facilities

  • Business center
  • Meeting/Banquet facilities

Safety & Security

  • Smoke alarms
  • Key card access
  • Safe

Health & Safety

  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities

Policies

  • Check-in Check-in from 3:00 PM. There's no age requirement for check-in
  • Check-out Check-out before 12:00 PM.
  • Pet Policy Pets are not allowed.
  • Payment Policy Credit card and photo ID may be required at check-in.
  • Other Policy Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
  • Other Policy In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
  • Other Policy Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
  • Other Policy Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.
  • Other Policy Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Reviews

Review scores

8.3 /10 · 140 reviews

Value for money 8.1

Location 8.5

Staff 8.8

Cleanliness 8.8

Comfort 9.0

Overall 8.3

Guest reviews

  • Marcel Verified guest review

    Positive very good kids' club, our kids were very happy, but... some members of the staff (especially in concierge service) go above and beyond to solve even the bigger problems, but... better beach than other resorts and (mostly) good food with decent drink quality, but...

  • Mary Verified guest review

    Positive the grounds were beautiful! Flora and fauna were lovely as well as the extensive pool area. The beach seating was plentiful, but the ocean floor was rocky in spots. You had to be careful where you entered and exited. Water was just the right temp; waves were perfect for floating with an occasional jump - kids and adults alike!

  • Effie Verified guest review

    Positive Beautiful grounds, great location on the beach, huge pools, friendly staff.

Room Arrangement

Room Type Room details Number of guests

Last Room Available

×2 queen beds

Room Size: 40 m²

x 4

Premium Promo Room

×2 queen beds

Room Size: 40 m²

x 4

Premium Tropical View

×2 double beds

Room Size: 40 m²

x 4

Premium Tropical View Single Use

×1 single bed

Room Size: 40 m²

x 1

Premium Promo Room Single Use

×1 single bed

Room Size: 40 m²

x 1

Premium Room

×2 double beds

Room Size: 40 m²

x 4

Premium Room Single Use

×1 single bed

Room Size: 40 m²

x 1

Premium Near Pool

×2 double beds

Room Size: 40 m²

x 4

Premium Near Pool Single Use

×1 single bed

Room Size: 40 m²

x 1

Junior Suite Near Pool

×2 queen beds

Room Size: 42 m²

x 4

Junior Suite Near Pool Single Use

×1 single bed

Room Size: 42 m²

x 1

Junior Suite Beach Access

×2 queen beds

Room Size: 42 m²

x 4

Junior Suite Beach Access Single Use

×1 single bed

Room Size: 42 m²

x 1

Last Room Available Single Use

×1 single bed

Room Size: 40 m²

x 1

Premium Pure Wellness

×2 queen beds

Room Size: 40 m²

x 4

Premium Pure Wellness Single Use

×1 single bed

Room Size: 40 m²

x 1

FAQ's

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