CANCUN BENITO JUAREZ Hotels

Sandos Caracol Nature Resort & Water Park All Inclusive | Resort in CANCUN BENITO JUAREZ

7.3 (611 Reviews) Breakfast Free on site parking Outdoor swimming pool 8 restaurants Airport shuttle Spa
a group of children playing on a water park at Sandos Caracol Nature Resort & Water Park All Inclusive in Playa del Carmen
a statue in front of a building at Sandos Caracol Nature Resort & Water Park All Inclusive in Playa del Carmen an aerial view of a water park at Sandos Caracol Nature Resort & Water Park All Inclusive in Playa del Carmen a group of people playing in the water at a water park at Sandos Caracol Nature Resort & Water Park All Inclusive in Playa del Carmen a child sliding down a water slide at a water park at Sandos Caracol Nature Resort & Water Park All Inclusive in Playa del Carmen

Resort for 4 Guests in CANCUN BENITO JUAREZ

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Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Mexico

Amenities

  • Restaurant
  • Snack bar
  • Bar
  • Kid-friendly buffet
  • Kids' meals
  • Shuttle service
  • Designated smoking area
  • Air conditioning

Facility Overview

Internet

  • Internet

General

  • Shuttle service
  • Designated smoking area
  • Air conditioning
  • Car rental
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Airport shuttle
  • Airport pickup
  • Airport drop-off

Outdoors

  • Beachfront
  • Sun deck
  • Private beach area
  • Terrace
  • Garden

Activities

  • Beach
  • Evening entertainment
  • Entertainment staff
  • Hiking
  • Golf course (within 2 miles)

Wellness

  • Outdoor swimming pool
  • Locker rooms
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Beach umbrellas
  • Beach chairs/Loungers
  • Turkish/Steam Bath
  • Hot tub/Jacuzzi

Food & Drink

  • Snack bar
  • Bar
  • Restaurant

Front Desk Services

  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Ironing service
  • Dry cleaning
  • Laundry

Family

  • Kids' club
  • Family rooms
  • Babysitting/Child services
  • Kid-friendly buffet
  • Kids' meals
  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Waterslide
  • Water park
  • Water sports facilities on site
  • Playground

Safety & Security

  • Fire extinguishers
  • 24-hour security
  • Safe

Health & Safety

  • First aid kits available
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities

Physical Distancing

  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed

Policies

  • Check-in Check-in from 3:00 PM. The minimum age for check-in is 18
  • Check-out Check-out before 12:00 PM.
  • Pet Policy Pets are not allowed.
  • Payment Policy Credit card and photo ID may be required at check-in.
  • Other Policy You need to let the property know what time you'll be arriving in advance.
  • Other Policy Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
  • Other Policy Please inform Sandos Caracol Nature Resort & Water Park All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
  • Other Policy Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
  • Other Policy Guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Review scores

7.3 /10 · 611 reviews

Value for money 7.4

Location 8.2

Staff 7.9

Cleanliness 8.0

Comfort 8.1

Overall 7.3

Guest reviews

  • Van Verified guest review

    Positive There were 2 concierge staff, Karla and Samantha that were an absolute delight. They anticipated our needs, helped us out of situations where other colleagues could not, and went above and beyond to insure our stay was wonderful and we were taken care of. The restaurant staff at Riviera hotel also went above and beyond to help accommodate our party with a gr

  • Marcela Verified guest review

    Positive We were surprised by all the upgrades the hotel has had in the last 4 years since our visit. They revamped the hotel and the beach front. It is a perfect location for families travelling with kids. So much to do, great food and service, entertainment. We enjoyed every bit of our stay.

  • Barbara Verified guest review

    Positive The property was great! Activities amenities great for family age 3-73!

Room Arrangement

Room Type Room details Number of guests

Pool View Superior

×2 double beds + ×1 king bed

Room Size: 39 m²

x 4

Pool View One Bedroom Suite

×1 king bed + ×1 twin bed

Room Size: 62 m²

x 4

Eco Family Superior

×1 king bed + ×1 queen bed

Room Size: 30 m²

x 4

Eco Family Suite

×1 king bed + ×1 queen bed

Room Size: 41 m²

x 5

Pool View Penthouse

×1 king bed + ×1 twin bed

Room Size: 62 m²

x 4

Eco Family Penthouse

×1 king bed + ×1 queen bed

Room Size: 62 m²

x 5

Select Club Deluxe Adults Only

×1 king bed + ×1 twin bed

Room Size: 41 m²

x 2

Select Club Penthouse Adults Only

×1 king bed + ×1 twin bed

Room Size: 62 m²

x 2

Select Club Superior Adults Only

×2 king beds + ×1 queen bed

Room Size: 39 m²

x 2

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