Best Western Plus Hanes Mall | Hotel in Phoenix

6.8 (623 Reviews) Breakfast Free on site parking Outdoor swimming pool Free WiFi Non smoking rooms Family rooms

Hotel for 2 Guests in Phoenix

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3330 Silas Creek Parkway, Winston-Salem, NC 27103, United States

Amenities

  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Soundproof rooms
  • Elevator

Facility Overview

Internet

  • Internet

General

  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms

Wellness

  • Outdoor swimming pool
  • Fitness
  • Beach umbrellas
  • Beach chairs/Loungers
  • Fitness center

Front Desk Services

  • Invoice provided
  • ATM on site
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Laundry

Business Facilities

  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities

Safety & Security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safe

Health & Safety

  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities

Physical Distancing

  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
  • Cashless payment available

Cleaning & Disinfection

  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus

Food & Drink Safety

  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas

Policies

  • Check-in Check-in from 3:00 PM. The minimum age for check-in is 21
  • Check-out Check-out before 11:00 AM.
  • Pet Policy Pets are not allowed.
  • Payment Policy Credit card and photo ID may be required at check-in.
  • Other Policy Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
  • Other Policy In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
  • Other Policy Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
  • Other Policy Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
  • Other Policy Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).
  • Other Policy Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Reviews

Review scores

6.8 /10 · 623 reviews

Value for money 7.1

Location 8.1

Staff 8.0

Cleanliness 7.2

Comfort 7.4

Overall 6.8

Guest reviews

  • Rachelle Verified guest review

    Positive Breakfast was great! I have allergies so the scrambled eggs were wonderful vs those omelets with peppers in it some hotels serve. I love that the coffee had options and I was able to get a mocha. Would have been really happy with breakfast had it been bacon instead of sausage but overall, selection of food was wonderful. Location to mall is awesome and hotel

  • Perry Verified guest review

    Positive It was in a nice location for food fun and the event that I was attending.

  • Timothy Verified guest review

    Positive The room was adequate for size. The bed was comfortable. The location of the hotel was great.

Room Arrangement

Room Type Room details Number of guests

King Room - Non-Smoking

×1 king bed

Room Size: 19 m²

x 2

Queen Room with Two Queen Beds - Non-Smoking

×2 king beds

Room Size: 19 m²

x 4

King Room with Jetted Tub - Non-Smoking

×1 king bed

Room Size: 19 m²

x 2

King Room with Roll-in Shower - Disability Access/Non-Smoking

×1 king bed

Room Size: 23 m²

x 2

King Room with Bath Tub - Disability Access/Non-Smoking

×1 king bed

Room Size: 19 m²

x 2

FAQ's

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