Merle Hay Mall Hotels

Sonesta Essential Des Moines | Hotel in Merle Hay Mall

6.9 (431 Reviews) Breakfast Free on site parking Pet friendly Balcony Free WiFi Private bathroom
a large building with cars parked in a parking lot at Sonesta Essential Des Moines in Des Moines
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Hotel for 2 Guests in Merle Hay Mall

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4755 Merle Hay Road, Des Moines, IA 50322, United States

Amenities

  • Convenience store on site
  • Vending machine (snacks)
  • Vending machine (drinks)
  • BBQ facilities
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available

Facility Overview

Internet

  • Internet

General

  • Convenience store on site
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Soundproof rooms
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms

Outdoors

  • BBQ facilities

Front Desk Services

  • Invoice provided
  • Private check-in/out
  • ATM on site
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Laundry

Family

  • Family rooms
  • Board games/Puzzles

Business Facilities

  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities

Safety & Security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access

Health & Safety

  • First aid kits available
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities

Physical Distancing

  • Physical distancing rules followed
  • Cashless payment available

Cleaning & Disinfection

  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus

Food & Drink Safety

  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas

Policies

  • Check-in Check-in from 3:00 PM. There's no age requirement for check-in
  • Check-out Check-out before 11:00 AM.
  • Pet Policy Pets are allowed.
  • Payment Policy Credit card and photo ID may be required at check-in.
  • Other Policy Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
  • Other Policy Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
  • Other Policy Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
  • Other Policy A damage deposit of US$50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

Reviews

Review scores

6.9 /10 · 431 reviews

Value for money 7.4

Location 7.8

Staff 7.7

Cleanliness 7.5

Comfort 7.4

Overall 6.9

Guest reviews

  • Mckinney Verified guest review

    Positive Great stop along the way, we had comfortable beds and great location.

  • Abrahamson Verified guest review

    Positive Very convenient location off I-80 traveling cross country. The room was clean, updated, and nicely decorated. The beds were comfortable. The staff was pleasant and quickly responsive when we needed a missing bathtub plug. It is a very good value for the quality of the room and the good included breakfast.

  • Amuzme Verified guest review

    Positive Our room was clean, cool and quiet. The bathroom was tiny in this room, but the separation of the sink away from the shower/stool made getting ready possible for two people at the same time.

Room Arrangement

Room Type Room details Number of guests

Queen Room - Non-Smoking

×1 king bed

Room Size: 22 m²

x 2

Queen Room with Two Queen Beds - Non-Smoking

×2 king beds

Room Size: 27 m²

x 4

King Room with Spa Bath

×1 king bed

Room Size: 27 m²

x 2

Superior King Suite - Non-Smoking

×2 king beds

Room Size: 27 m²

x 3

King Room - Non-Smoking

×1 king bed

Room Size: 22 m²

x 2

Queen Room - Accessible/Nonsmoking

×1 king bed

Room Size: 22 m²

x 2

Queen Suite with Three Queen Beds - Non Smoking

×3 king beds

Room Size: 27 m²

x 6

FAQ's

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