Phoenix Hotels

SureStay by Best Western Charlotte Matthews | Hotel in Phoenix

6.8 (383 Reviews) Breakfast Free on site parking Free WiFi Non smoking rooms Facilities for disabled guests Air conditioning
a parking lot in front of a large building at SureStay by Best Western Charlotte Matthews in Matthews
a hotel room with two beds and a television at SureStay by Best Western Charlotte Matthews in Matthews a dining room with tables and chairs in a restaurant at SureStay by Best Western Charlotte Matthews in Matthews a white car parked in front of a building at SureStay by Best Western Charlotte Matthews in Matthews a hotel room with a large bed and a chair at SureStay by Best Western Charlotte Matthews in Matthews

Hotel for 4 Guests in Phoenix

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2501 Sardis Road North, Matthews, NC 28227, United States

Amenities

  • Vending machine (snacks)
  • Vending machine (drinks)
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Elevator

Facility Overview

Internet

  • Internet

General

  • Shared lounge/TV area
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms

Activities

  • Live sports events (broadcast)
  • Live music/Performance
  • Tour or class about local culture
  • Stand-up comedy
  • Horseback riding
  • Cycling
  • Hiking
  • Canoeing
  • Windsurfing
  • Fishing

Wellness

  • Fitness center

Front Desk Services

  • Invoice provided
  • ATM on site
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Dry cleaning
  • Laundry

Family

  • Board games/Puzzles

Business Facilities

  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities

Safety & Security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Key card access
  • Safe

Health & Safety

  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities

Physical Distancing

  • Physical distancing rules followed
  • Cashless payment available
  • Contactless check-in/out

Cleaning & Disinfection

  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus

Policies

  • Check-in Check-in from 3:00 PM. The minimum age for check-in is 21
  • Check-out Check-out before 11:00 AM.
  • Pet Policy Pets are not allowed.
  • Payment Policy Credit card and photo ID may be required at check-in.
  • Other Policy Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
  • Other Policy Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
  • Other Policy A damage deposit of US$100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Reviews

Review scores

6.8 /10 · 383 reviews

Value for money 7.0

Location 8.0

Staff 8.2

Cleanliness 7.1

Comfort 7.0

Overall 6.8

Guest reviews

  • Fridah Verified guest review

    Positive The location is convenient for me to visit my son.

  • Lloyd Verified guest review

    Positive Carpet needed cleaning, toilet seat broken room#230. No breakfast available just coffee.

  • Charlyn Verified guest review

    Positive The staff was very friendly and always available. The price was good.

Room Arrangement

Room Type Room details Number of guests

King Room with Sofa Bed - Non-Smoking

×2 king beds

x 4

King Room

×1 king bed

x 2

Double Room with Two Double Beds

×2 double beds

x 4

King Room with Bath Tub - Disability Access/Non-Smoking

×1 king bed

x 2

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