Cancun Hotels

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive | Resort in Cancun

8.6 (51 Reviews) Breakfast Free on site parking Outdoor swimming pool 9 restaurants Airport shuttle Spa
a swimming pool with lounge chairs in a resort at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive in Puerto Aventuras
a bedroom with a king sized bed and a tub at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive in Puerto Aventuras a bathroom with a large sink and a shower at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive in Puerto Aventuras a resort swimming pool with chairs and the beach at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive in Puerto Aventuras a restaurant with tables and chairs and a large ceiling at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive in Puerto Aventuras

Resort for 3 Guests in Cancun

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Km. 72 Carretera Cancun-Tulum, 77710 Puerto Aventuras, Mexico

Amenities

  • Restaurant
  • Convenience store on site
  • Fruit
  • Wine/Champagne
  • Snack bar
  • Breakfast in the room
  • Bar
  • Shuttle service

Facility Overview

Internet

  • Internet

General

  • Shuttle service
  • Pet bowls
  • Adults only
  • Convenience store on site
  • Designated smoking area
  • Air conditioning
  • Heating
  • Car rental
  • Chapel/Shrine
  • Soundproof rooms
  • Elevator
  • Hair/Beauty salon

Outdoors

  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
  • Garden

Activities

  • Bicycle rental
  • Bingo
  • Live sports events (broadcast)
  • Live music/Performance
  • Themed dinners
  • Beach
  • Tennis equipment
  • Evening entertainment
  • Nightclub/DJ
  • Entertainment staff
  • Golf course (within 2 miles)

Wellness

  • Outdoor swimming pool
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa facilities
  • Beach umbrellas
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Massage
  • Spa
  • Fitness center
  • Sauna

Food & Drink

  • Fruit
  • Wine/Champagne
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant

Front Desk Services

  • ATM on site
  • Baggage storage
  • Tour desk
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Suit press
  • Ironing service
  • Laundry

Family

  • Babysitting/Child services
  • Water park
  • Game room
  • Snorkeling
  • Bowling
  • Pool table
  • Tennis court

Business Facilities

  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities

Safety & Security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

Health & Safety

  • Face masks for guests available
  • Access to healthcare professionals
  • First aid kits available
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities

Policies

  • Check-in Check-in from 3:00 PM. There's no age requirement for check-in
  • Check-out Check-out before 12:00 PM.
  • Pet Policy Pets are not allowed.
  • Payment Policy Credit card and photo ID may be required at check-in.
  • Other Policy You need to let the property know what time you'll be arriving in advance.
  • Other Policy Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
  • Other Policy Please inform Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
  • Other Policy In the event of an early departure, the property will charge you the full amount for your stay.
  • Other Policy In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
  • Other Policy Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Reviews

Review scores

8.6 /10 · 51 reviews

Value for money 8.0

Location 8.7

Staff 9.1

Cleanliness 8.9

Comfort 8.7

Overall 8.6

Guest reviews

  • Austin Verified guest review

    Positive Property is large and well maintained. Several different pools and restaurants off a wide variety depending on what you are looking for

  • Alejandra Verified guest review

    Positive Most of the staff were really nice, specially from the restaurants, but the pool service and poolside bars/snacks are not as good as they used to be (except for the bartenders).

  • Jeff Verified guest review

    Positive The property was spacious but not too big. Well lit at night and the employees were always busy keeping the property clean of seaweed and trash.

Room Arrangement

Room Type Room details Number of guests

Gold Deluxe Double Room

×3 double beds

Room Size: 45 m²

x 3

Diamond Deluxe Double Room

×1 double bed

Room Size: 45 m²

x 2

Platinum Deluxe Double Room with Terrace

×1 double bed

Room Size: 90 m²

x 2

Rock Royalty Level - Deluxe Platinum

×1 king bed

Room Size: 45 m²

x 2

Gold Deluxe King Room - PURE

×1 king bed

Room Size: 45 m²

x 2

Rock Suite Platinum

×2 king beds

Room Size: 240 m²

x 6

Platinum Deluxe Double Room with Terrace-1

×1 double bed

Room Size: 90 m²

x 2

Deluxe Swim-up King

×1 king bed

Room Size: 45 m²

x 2

Deluxe Gold King Room

×1 king bed

Room Size: 45 m²

x 2

Platinum Deluxe Double Room with Terrace

×1 double bed

Room Size: 90 m²

x 2

Deluxe King Bed

×1 king bed

Room Size: 45 m²

x 2

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