Cenote Azul Hotels

Cristalino Lagoon Front Hotel, Restaurant & Spa | Hotel in Cenote Azul

8.9 (290 Reviews) Free on site parking 2 swimming pools Restaurant Airport shuttle Spa Balcony

Hotel for 2 Guests in Cenote Azul

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511 Costera, 77933 Bacalar, Mexico

Amenities

  • Restaurant
  • Wine/Champagne
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Shuttle service
  • Adults only

Facility Overview

Internet

  • Internet

General

  • Shuttle service
  • Adults only
  • Air conditioning
  • Smoke-free property
  • Car rental
  • Airport shuttle
  • Non-smoking rooms
  • Room service

Outdoors

  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden

Wellness

  • Pool 1 – outdoor
  • Pool 2 – outdoor
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Haircut
  • Pedicure
  • Manicure
  • Facial treatments

Food & Drink

  • Wine/Champagne
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant

Front Desk Services

  • Invoice provided
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Suit press
  • Ironing service
  • Laundry

Business Facilities

  • Fax/Photocopying
  • Meeting/Banquet facilities

Safety & Security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe

Health & Safety

  • Face masks for guests available
  • Access to healthcare professionals
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities

Physical Distancing

  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
  • Cashless payment available
  • Contactless check-in/out

Cleaning & Disinfection

  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus

Policies

  • Check-in Check-in from 3:00 PM to 11:30 PM. The minimum age for check-in is 18
  • Check-out Check-out from 12:00 AM to 12:00 PM.
  • Pet Policy Pets are not allowed.

Reviews

Review scores

8.9 /10 · 290 reviews

Value for money 8.2

Location 9.5

Staff 9.3

Cleanliness 9.4

Comfort 9.4

Overall 8.9

Guest reviews

  • Kim Verified guest review

    Positive It’s a gorgeous lagoon and you can jump right in from the docks! Staff friendly, beds so comfy!

  • Homa Verified guest review

    Positive The property was new and very up to date. Very clean and the staff were very polite and attentive. Loved being on the lagoon.

  • Charlie Verified guest review

    Positive Great location and food was excellent. Beautiful views of the lagoon and plenty of places to set and enjoy. Easy to get staff help by WhatsApp.

Room Arrangement

Room Type Room details Number of guests

Deluxe King Room

×1 king bed

Room Size: 45 m²

x 2

Deluxe Twin Room

×2 twin beds

Room Size: 45 m²

x 2

King Room with Lake View

×1 king bed

Room Size: 45 m²

x 2

Junior Suite

×1 king bed

Room Size: 92 m²

x 2

FAQ's

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